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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Tony Haas

Tony Haas

December 4, 2024

5  out of  5
rating by Tony Haas
"I would like to commend the State Farm – Chavez Team for their outstanding customer service. Every time I contact their team, I am very impressed because they are courteous, helpful and extremely responsive. I would like to specifically acknowledge Ana Rivera and Sandra Berrios. Every time I communicate with Ana, I feel appreciated as a policyholder because she takes pride in helping me. The same goes for Sandra. Sandra recently assisted me with my policy renewals and I felt like she went out of her way to provide me with outstanding service. Other offices would probably have grew impatient with me because my request spanned a week and changed a few times. Sandra was patient and helpful the entire time. I believe every office should strive to replicate the State Farm - Chavez Team. Thank you for taking good care of me and my family! Sincerely, Haas"
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Frank Rios

November 23, 2024

5  out of  5
rating by Frank Rios
"Great customer service. I was very concerned about insuring a classic car and the many technicalities behind insurance policies. Ms.Karina was clear, kind and assertive when explaining the coverage that my current policy has. Highly recommended. Thank you"
We responded:
"Thank you Frank for sharing! It’s great to hear Karina was able to help and we appreciate you choosing the Elisa Chavez State Farm Agency for your classic car insurance. "
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Zerin Firoze

October 29, 2024

1  out of  5
rating by Zerin Firoze
"So there's a rule for State Farm in California that you need to have a driver's license for 3 years in order to get an insurance quote from State Farm. State Farm in CA denied insurance to new adult drivers like me just because I did not have a license for 3 years. How on earth am I supposed to get driving experience without insurance in the first place? My 2-plus years of driving experience without any accidents, tickets, or pullovers was NOT good enough for State Farm. State Farm cares about its profit and does not care about serving new drivers who could be potential new customers for State Farm. It should be illegal for useless insurance companies to deny insurance to customers based on lack of driving experience. Everyone with a valid driver's license should get insurance regardless of experience."
We responded:
"Hi Zerin, sorry about this new underwriting rule in California and I know how frustrating this can be. Unfortunately these rules are not within my control, but the customer experience in my office is. I hope my team treated you professionally and courteous when you called me. Again, we appreciate your feedback and State Farm is working on changing our rule soon. "
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Kat Canales

October 22, 2024

5  out of  5
rating by Kat Canales
"I just want to thank Korina for clarifying all of my questions she’s just an all-around great broker and very pleasant to talk with"
We responded:
"Thanks for sharing Kat and happy to hear how great Karina was. We appreciate you choosing the Elisa Chavez State Farm Agency for your insurance! "
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Dee Santos

October 22, 2024

5  out of  5
rating by Dee Santos
"Great customer service."
We responded:
"Thanks for sharing and appreciate you choosing the Elisa Chavez State Farm Agency for your insurance! "
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Generose Molingit

October 21, 2024

5  out of  5
rating by Generose Molingit
"Sandra Barrios was great! She was very helpful ,pleasant and friendly.Thank you Sandra!!"
We responded:
"Thank you for sharing and love to hear Sandra was great! Thank you for choosing the Elisa Chavez State Farm Agency for your insurance "
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Josh Shandor

October 12, 2024

5  out of  5
rating by Josh Shandor
"I have been with Elisa and her team for the last 15 years and I have never been treated any better from another company. Ana helped me change my vehicle after having a total loss accident recently, and it was a very smooth transition and easy to take care of. If you are in need of an insurance agent, please reach out to them, they will always take care of you."
We responded:
"Thank you Josh for sharing and happy Ana helped with your auto insurance change. We appreciate you choosing the Elisa Chavez State Farm Agency for your insurance "
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Boon Doggle

October 11, 2024

5  out of  5
rating by Boon Doggle
"I was able to conveniently pay my monthly earthquake insurance bill with very courteous service and attention"
We responded:
"Thanks for the review and we appreciate you choosing the Elisa Chavez State Farm Agency for your insurance "
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Roberto Santana

October 9, 2024

5  out of  5
rating by Roberto Santana
"Excellent service by Karina. She help me fine the write plan that works for me. She has excellent customer service."
We responded:
"Thank you Roberto for sharing! We appreciate you choosing the Elisa Chavez State Farm Agency for your insurance "
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Stacy

October 2, 2024

5  out of  5
rating by Stacy
"I’ve been with State Farm for 1 year now and it’s been the best insurance that I have had. Our agent, Heidi, is the best - she informs us about changes in our policy before it even happens, which is reassuring and very much appreciated. The experience with the agents and the insurance has been top tier for me, I for the first time feel safe driving around."
We responded:
"Thank you Stacy and it’s great to hear how Heidi has been great! We appreciate you choosing the Elisa Chavez State Farm Agency for your insurance "
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Kimberly Ramirez

October 2, 2024

5  out of  5
rating by Kimberly Ramirez
"Thank you Heidy! You are an amazing person making everything very thorough and easy going for us☺️"
We responded:
"Thank you Kimberly and glad Heidi has been amazing! Thanks again for choosing the Elisa Chavez State Farm Agency for your insurance "
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Erika Silva

September 27, 2024

5  out of  5
rating by Erika Silva
"I have been with Eliza stste farm for over 10 years and have always received great service from her team!"
We responded:
"Thanks Erika for sharing! We appreciate your loyalty over 10+ years and love working with you! "
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Jennifer Gabriela

September 21, 2024

5  out of  5
rating by Jennifer Gabriela
"I came to State Farm and Karina answered all my questions! It was my first time getting auto insurance and she explained all the different plans :) Thank you !!"
We responded:
"Thank you Jennifer for sharing and so glad Karina was helpful with your auto insurance! We appreciate you choosing the Elisa Chavez State Farm Agency for your car insurance. "
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Darby Villas

September 19, 2024

5  out of  5
rating by Darby Villas
"I called to inquire about life insurance and was assisted by Janely Velasco. She is so knowledgeable and was a tremendous help. I appreciated her patience answering all my questions. Looking forward to working with her for all my future needs. Thank you, again"
We responded:
"This is great to hear and we love to hear from our customers, thank you! It’s great Janely helped you with all your questions about life insurance. Thank you for choosing the Elisa Chavez State Farm Agency for your insurance needs "
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Ana Sandoval

September 19, 2024

5  out of  5
rating by Ana Sandoval
"Great service by Sandra Berrios"
We responded:
"Thank you Ana for sharing and we appreciate you choosing the Elisa Chavez State Farm Agency for your insurance "
Profile photo of Sharon Davalos

Sharon Davalos

September 18, 2024

5  out of  5
rating by Sharon Davalos
"Ana Rivera helped me and my husband out she is super friendly and great at her job! We are very happy we decided to walk into this State Farm office. Will definitely recommend to friends and family!"
We responded:
"It’s great to hear from our customers and we appreciate your kind words about Ana! Thank you again for choosing the Elisa Chavez State Farm Agency for your insurance needs "
Profile photo of Mark Canchola

Mark Canchola

September 16, 2024

5  out of  5
rating by Mark Canchola
"After calling multiple companies/locations, I got to say this was the best quote I received. I was assisted by Katia, she was very informative, respectful and professional. I will refer my family and friends to this location. Thanks so much for your services."
We responded:
"Thanks Mark for sharing, we love hearing from our customers! I’m glad Katia was professional and able to help with your insurance. We appreciate you choosing the Elisa Chavez State Farm Agency"
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Lupita Herrera

September 12, 2024

5  out of  5
rating by Lupita Herrera
"Karina was very nice and helpful with my needs."
We responded:
"Thank you Lupita for sharing and glad to hear Karina has been helpful! We appreciate you choosing the Elisa Chavez State Farm Agency for your insurance. "
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Alex Lopez

September 5, 2024

5  out of  5
rating by Alex Lopez
"Karina helped me with my motorcycle insurance, very helpful and polite."
We responded:
"Thank you Alex for sharing! It’s great to hear how helpful Karina was setting up your motorcycle insurance. Thanks for choosing the Elisa Chavez State Farm Agency for your insurance "
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Marcos Naranjo

August 23, 2024

5  out of  5
rating by Marcos Naranjo
"Great customer service"
We responded:
"Thank you Marcos we appreciate you choosing the Elisa Chavez State Farm Agency for your insurance!"
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Felicity Romero

August 23, 2024

5  out of  5
rating by Felicity Romero
"Karina and the team made it so easy for me to get back on track with my insurance. I appreciate the understanding of the customers needs. Thanks again"
We responded:
"Hi Felicity, thanks for sharing your experience and we love hearing from our customers! Janely from our team was happy to help you make buying auto insurance a simple process. Thanks for choosing Elisa Chavez State Farm Agency"
Profile photo of Hibet Huizar

Hibet Huizar

August 9, 2024

5  out of  5
rating by Hibet Huizar
"I want to thank Ana Rivera for her help with my dad's insurance. She was able to get them a great insurance rate and explained everything very well where they were able to understand their coverage. Very pleasant and sweet. Thank you so much for your help Ms. Rivera."
We responded:
"Thank you for sharing, we love hearing from our customers! I’m happy Ana was able to help with your dad’s insurance. Thank you for choosing the Elisa Chavez State Farm Agency "
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jesse avalos

August 9, 2024

5  out of  5
rating by jesse avalos
"Janely was very helpful with getting me my auto Insurance quote then she broke down my policy to see what suits me better once we came to a decision. I accepted the plan, and now I have my policy with State Farm, knowing that I made the best decision thanks to Janely"
We responded:
"Thanks for Jesse for sharing your experience with our agency! It’s great to hear Janely was helpful and we’re happy to have you as a customer! Thanks for choosing the Elisa Chavez State Farm Agency"
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Luis Castillo

July 26, 2024

5  out of  5
rating by Luis Castillo
"Buenas tardes solo le quiero dar las gracias a Ana rivera por el buen servicio que los dio a mi y a mi hijo encelente todo y gracias a Ana por contestar todas las preguntas y sobretodo por explicar a mi en inglés y ser bilingüe muy importante y ami hijo agregarlo a la póliza de manejo y explícale a él y contestar las pregunta que mi hijo la pregunta por eso le doy 5 estrella a Ana todo bien contestado buen servicio la recomiendo esta agencia está en San Fernando Eliza Chavez State Farm"
We responded:
"Gracias Luis por compartir su experiencia con Ana! Gracias por ser cliente y por ser cliente de Elisa Chavez State Farm Agencia "
Profile photo of Luis Castillo Jr.

Luis Castillo Jr.

July 26, 2024

5  out of  5
rating by Luis Castillo Jr.
"Ana was very patient and informative as she helped me with any questions in regards to car/life insurance plans. She took the time to address any concerns we had. She was also able to communicate effectively with us in my fathers native language. Very good and friendly service."
We responded:
"Thank you Luis for sharing! It’s great to hear Ana was able to assist not only with your auto insurance, but your life insurance too. We appreciate you choosing the Elisa Chavez State Farm Agency "